Insight
Elevating Expanse: Five Ways to Maximize Value With the Right Support
From infrastructure to reporting, the right support transforms Expanse from a system into a solution
MEDITECH Expanse brings powerful capabilities to healthcare organizations, offering the tools to transform clinical care, improve revenue cycle, and drive operational efficiency. But realizing its full potential takes more than a successful implementation and Go-LIVE. It takes strategic support, hands-on expertise, and a partner who understands your unique goals.
That’s where Tegria comes in. As a trusted MEDITECH services partner, we provide comprehensive, end-to-end support to help hospitals and health systems make the most of their Expanse investment. Our practical, proven approach ensures a smooth integration, sustainable growth, and measurable results across your organization.
The Power of End-to-End Services
Intuitive and customizable, Expanse is a proven choice to accommodate the busy workflows of care providers, specifically physicians and nurses. It contains built-in tools for data analytics and population health to drive better business and clinical decisions in a quickly evolving and increasingly competitive industry. Expanse facilitates complex and basic workflows, but understanding how to maximize the integration and dependencies is far from simple. End-to-end support services help ensure your caregivers, end users, and patients get the most out of Expanse.
Expanse is a powerful tool for healthcare providers—and that’s exactly why end-to-end support matters.
1. Align Your Strategy With System Success
For optimal results, end-to-end support begins long before launch. Tegria’s experts thoroughly analyze your infrastructure, systems, and workflows, offering detailed recommendations to ensure your EHR investment aligns with your organizational goals. We help assess current staffing levels, identify potential gaps, and offer guidance on adjusting staffing mixes to better support Expanse’s capabilities and your team’s evolving needs. This process outlines what to anticipate during implementation, with Tegria supporting you at every step, through implementation, testing, training, Go-LIVE, and post-implementation.
We knew there were things we were going to want to optimize before we implemented. … We didn’t understand the intricacies and all the decisions that were going to be made until Tegria was at the table with us and really walking through the day-to-day workflows.”
Terri Baker, Chief Clinical Information Officer,FRASER HEALTH AUTHORITY
2. Optimize Your Infrastructure
Healthcare organizations today need infrastructure solutions that are flexible, secure, and cost-effective. Migrating to MEDITECH Expanse is not merely a software upgrade; it is an opportunity to evaluate and optimize your entire hosting strategy. Tegria helps clients identify and implement the best-fit hosting model for their unique environment, whether that’s private cloud, on-premises, or a hybrid solution.
When RML Specialty Hospital partnered with Tegria to design and implement a cloud-based platform, they tailored their approach to RML’s unique needs as a long-term acute care facility. “Early on, we looked at on-site solutions as well as hosted, and decided that hosting on-site was not feasible for us,” said Todd Prellberg, RML’s Director of Information Services.
Choosing the right hosting strategy isn’t one-size-fits-all. It’s about finding what works best for your organization’s needs, now and in the future.
3. Free Up Your Internal Teams
Are you looking to enhance your MEDITECH applications while freeing your internal teams? Reliable, multi-tiered support services from a MEDITECH-certified vendor can supercharge productivity while elevating IT performance.
By investing in comprehensive, outsourced support, your organization can better manage costs while unlocking the full potential of your MEDITECH applications. From everyday IT needs like password resets, help desk support, intake management, and general queries, Tier 1 support is an excellent option for customers wanting to improve their end-user experience while alleviating IT workload.
Tier 2 support elevates the service experience, focusing on more significant issues like break/fix incidents, ongoing system maintenance, and ensuring compliance with regulatory updates. This level of support also helps organizations stay current with software upgrades and enhancements while minimizing disruptions to daily operations.
We were doing so much managing servers and managing the legacy EMR. Tegria took on so much of that. Combined with MEDITECH’s efficiencies, it relieves such a big burden for IT.
Brian Heersink, IT Director,SAN LUIS VALLEY HEALTH
4. Empower Teams Through Training
When you decide between a licensed implementation or MaaS, evaluating your ongoing training needs is essential. MEDITECH Expanse is packed with exciting new features and functions, and it’s crucial to ensure users receive practical training before the launch and as new updates roll out. As your organization adds clinicians and team members, ongoing education should include these end users, accommodate system updates, and provide regular training to tackle any workflow inefficiencies.
EHR training plays an important role in supporting clinicians and alleviating burnout. Effective EHR training is not just about the technology; it’s about empowering clinicians to feel confident and competent in their workflows.
MEG JOHNSON,Senior Managing Consultant at Tegria
5. Turn Data Into Decisions
Expanse equips healthcare organizations with tools to harness and act on their data, from clinical dashboards to population health analytics. Among these, MEDITECH’s Business and Clinical Analytics (BCA) tool is particularly valuable, offering intuitive dashboards that help streamline workflows, monitor performance, and improve outcomes. However, many organizations underestimate the planning, expertise, and support required to truly take advantage of Expanse’s reporting capabilities. Seeking expert support in the form of outsourced analytics and reporting services can simplify access to trusted, timely data across departments and care settings.
Climbing the BCA learning curve? Explore Tegria’s BCA Best Practices for practical insights.
Our Tegria consultant has been very professional. The initial reports they wrote for us blew us away. We didn’t know we could pull that level of detail from our software. That consultant’s experience is invaluable. I like that they think outside the box for us and share things we don’t know. Our consultant let us know how to make our report writing easier, and they showed us a method we hadn’t been aware of before. I have been very impressed with Tegria’s service.
Director, January 2023, Technical Services,KLASresearch.com
Real-World Impact: Success Stories
While the reasons for transitioning EHRs vary, the motivation for choosing Tegria remains consistent: Our team possesses the MEDITECH expertise and healthcare IT knowledge necessary to ensure optimal performance and enhance IT teams from planning and implementation to post-Go-LIVE support.
- Tegria helped San Luis Valley Health decrease A/R days, achieve higher reimbursement rates, and improve ED turnaround time.
- We came in under budget to help Cobre Valley Regional Medical Center establish an on-premises hosting infrastructure and implement MEDITECH Expanse.
- Our team helped Valley Health System improve physician engagement and save nurses valuable time by upgrading its MEDITECH EHR for enhanced integration and real-time data.
One of the things that’s powerful about having Tegria as a partner is that they bring expertise in many specific areas. We run lean and mean like I think most critical access hospitals do, and we’re able to expand our capacity with their expertise.”
Emmet McBride, Director of Technology,Cobre Valley Regional Medical Center
Supporting Expanse’s Full Potential
Upgrading to Expanse is a big step for any hospital or healthcare organization, but getting there is no small task. Tegria knows MEDITECH inside and out and can ensure a tailored implementation that meets your organization’s unique needs. As a one-stop shop, we provide end-to-end services from advisory to post-Go-LIVE Tier 1 and Tier 2 managed services. The result is a seamless transition for end users and a scalable, robust EHR that meets your current and future clinical and business objectives.
MEDITECH Expanse has a lot to offer. But without the right support, even the most powerful features can go underused or unoptimized. Whether you’re looking to strengthen workflows, improve reporting, or ensure a seamless user experience, the right guidance and partnership can make a measurable difference. Explore our complete guide or connect with Tegria to see how we can help you get the most from your Expanse investment.