MEET TEGRIA EVENTS
MUSE Inspire Conference
- Date: May 19 - May 22
- Location: Chicago, IL
Join Tegria at the Windy City Welcome Reception!
Take flight with Tegria at our Windy City Welcome! Enjoy drinks, appetizers, and tech-enhanced games of darts at the Chicago Flight Club with your colleagues and peers. It’s our way of welcoming you to Chicago before the first full day of MUSE Inspire. We can't wait to see you there and celebrate the work we do to transform healthcare together.
Date: Tuesday, May 19
Time: 6:30-9:30 p.m. CT
Location: Flight Club
Find us at
Our Booth:
#1109
Our Sessions:
From Chaos to Control: User Provisioning Best Practices in Expanse
Navigating Modern Infrastructure Challenges: A Roundtable Discussion
Turning Frustration into Real Results: A Journey Through MEDITECH MaaS Adoption
Solving for Stability: How to Keep Immunization Interfaces Connected and Sustainable
Tegria's Sessions at MUSE Inspire
From Chaos to Control: User Provisioning Best Practices in Expanse
Tuesday, May 19 | 9:30 a.m. - 12:00 p.m. CT
Speaker:
- Karrie Ingram, Tegria
User provisioning in MEDITECH Expanse is one of the most complex, cross-functional, and underestimated components of an implementation – and when it goes wrong, the impact is felt by every user on day one. This session breaks down the Expanse user provisioning model into a clear, practical framework, helping attendees understand how Person Profiles, Menu Procedure Access (MPAs), role model templates, and module-specific access groups fit together. Drawing on real-world implementation experience, we’ll highlight why early planning, clear ownership, and disciplined build strategies are essential to avoiding downstream issues, rework, and security gaps.
Participants will walk away with actionable best practices for building efficiently and sustainably, including how to design profiles and MPAs for reuse, avoid common NPR and M-AT pitfalls, and structure role models that support both testing and long-term maintenance. Whether you are leading MIS, supporting application teams, or managing an Expanse implementation, this presentation will equip you with practical insights, lessons learned, and concrete recommendations you can apply immediately to reduce risk and set your organization up for a smoother go-live and ongoing operations.
Attendees Will Learn:
- The Expanse user provisioning architecture and ownership model
- How to apply proven strategies to build user access efficiently and reduce rework
- How to design scalable role models that support testing, go-live, and long-term maintenance
Navigating Modern Infrastructure Challenges: A Roundtable Discussion
Wednesday, May 20 | 1:15 p.m. - 2:00 p.m. CT
Speakers:
- Emmett McBride, Cobre Valley Regional Medical Center
- Nassim Abouzeid, MEDITECH
- Frank Tollefson, Tegria
- Sean Harnett, Tegria
How do you keep systems patched without taking users offline? What's your Plan B when hypervisor costs triple overnight? Get answers from those who've been there. This interactive panel brings together perspectives from Cobre Valley, MEDITECH, and Tegria on disaster recovery, high availability strategies, emerging hot patching technology, and navigating the hypervisor landscape.
Learn how infrastructure redundancy and automation keep users online during maintenance windows, hear real-world experiences from organizations that have implemented these solutions, and discover what to consider when evaluating cost-effective alternatives. Whether you're planning disaster recovery improvements or seeking to minimize your system downtime, this session offers peer perspectives and expert guidance on the decisions shaping healthcare IT operations today.
Attendees Will Learn:
- How to evaluate system patching strategies to minimize downtime, including MEDITECH High Availability implementation and emerging hot patching capabilities in Windows Server 2025.
- How to compare hypervisor technology options (VMware, Nutanix, Hyper-V) and assess alternatives in light of recent market changes affecting infrastructure costs and renewals.
- How to design comprehensive disaster recovery and redundancy strategies by learning from real-world implementation experiences, including what works, what doesn't, and the operational impact on IT teams.
Turning Frustration into Real Results: A Journey Through MEDITECH MaaS Adoption
Friday, May 22 | 8:30 a.m. - 9:15 a.m. CT
Speakers:
- Gabe Behling, Box Butte General Hospital
- Carol Muhlbauer, Tegria
Critical access hospitals often face steep challenges when implementing new EHR platforms, including limited staffing, competing operational priorities, and the need to maintain continuity of care during the transition. In March 2023, Box Butte General Hospital, a 25-bed critical access facility, completed their MEDITECH MaaS implementation transitioning from another vendor solution. Post LIVE, implementation challenges quickly surfaced, including workflow inconsistencies, build omissions, disengaged users, and growing frustration with labor intense workarounds.
Recognizing the need for a course correction, Box Butte stabilized the environment and rebuilt confidence in the system. Through a rapid change management and optimization approach, the team remediated the issues. In just eight months, Box Butte created a solid foundation to position themselves for more advanced development. This session demonstrates how a focused, partnership-driven approach can stabilize performance, improve adoption, and deliver measurable progress.
Learn How To:
- Assess an underperforming EHR implementation, identify root causes of adoption and workflow breakdowns, and determine when a formal recovery strategy is needed
- Apply proven techniques to rebuild user adoption and establish standardized, efficient workflows
- Structure an internal–external partnership to achieve measurable improvement within compressed timelines
Solving for Stability: How to Keep Immunization Interfaces Connected and Sustainable
Friday, May 22 | 8:30 a.m. - 9:15 a.m. CT
Speakers:
- Ashley Hall, White River Medical Center
- Therese Hawes, Tegria
Immunization Information Systems (IIS) are vital to public health, yet effective data exchange with Electronic Health Records (EHRs) is rarely seamless. Interoperability issues and data quality gaps frequently lead to incomplete records, vaccination discrepancies, and a heavier workload for healthcare providers.
If you’re tired of chasing down the same interface errors, join White River Medical Center and Tegria for a deep-dive, real-world case study that demonstrates how to transform your immunization data exchange process. This session moves beyond theory to provide you with a structured, proven approach to resolving frequent interface failures, so you can stop troubleshooting and start optimizing.
Proactive monitoring is essential to ensure data accuracy and optimize clinical workflows. In this session, you will learn how to effectively manage frequent interface failures, transforming a daily frustration into a reliable, high-quality data exchange process.
Attendees will explore common challenges such as invalid patient demographics, gaps in health maintenance, and dictionary build issues. Through practical examples, we will walk attendees through error reporting workflows, data validation techniques, and collaborative communication protocols between clinical sites and public health agencies. The session will showcase how these strategies lead to measurable improvements at White River Medical Center, specifically, higher data completeness, increased provider satisfaction with integrated access, and enhanced clinical decision support.
Attendees Will Learn
- How to apply a troubleshooting methodology to improve data integrity and interface reliability.
- The most common VXU and QBP errors and apply effective corrective actions.
- How to evaluate, requeue, and resubmit failed immunization messages.
- Tips for monitoring and validating both outbound reporting and inbound historical queries from registry.
- Best-practice vaccine build and configuration standards to ensure HL7 accuracy for new and updated immunizations.
- How to strengthen collaboration between IT, clinical teams, and public health agencies to support sustainable immunization data exchange.
Visit us at Booth #1109
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