Healthcare-Focused
Our roots in healthcare give us a deep understanding of industry operations, workflows, and technologies.
Journey mapping is a powerful tool that combines user insights, skilled analytics, and strategic guidance to help healthcare organizations improve experiences, care delivery, and listening strategies.
We summarize current experiences generated through interviews, observation, and research.
We leverage research to develop user characteristics, capturing major areas of overlap in user behavior, attitudes, motivations, pain points, and goals.
We provide a visualization of select user journeys tied to key access touchpoints with recommendations for sustained improvement.
Scoping, Discovery, and Insights
Hypothesis Mapping
Analysis, Reporting, and Map Design
Our roots in healthcare give us a deep understanding of industry operations, workflows, and technologies.
Our approach starts with listening and centers around helping you succeed today and in the future.
Our end-to-end custom solutions drive meaningful change to advance care and improve performance.
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