Driving Operational Efficiency and Clean Claims Success After MaaS Go-Live

Tegria was critical to the success of our MEDITECH implementation. Their team seamlessly handled the complex scheduling migration, took ownership of patient portal onboarding, and delivered expert support for our ambulatory, lab, and surgical builds. With their help, we met our aggressive go-live date and achieved strong adoption from both staff and patients.

JOE MANNCIO, Huggins Hospital

Background and Challenge 

Huggins Hospital, located in Wolfeboro, New Hampshire, is a community-based critical access hospital serving the Eastern Lakes Region. As part of a systemwide digital transformation effort, the hospital moved forward with a MEDITECH as a Service (MaaS) implementation to modernize its clinical and patient access systems. 

As did many community hospitals, Huggins faced significant challenges: tight timelines, limited resources, and the need to balance ongoing operations with a high-stakes system transition. Preparing for a Nov. 1, 2024, go-live, the hospital needed to complete a manual scheduling data migration, onboard patients to a new portal, and build out key applications including ambulatory, lab, and surgical services.  

Solution

Huggins partnered with Tegria to supplement its internal team with experienced MEDITECH resources and implementation support. Tegria provided project management, specialized technical expertise, and the flexibility to shift resources as needs evolved throughout the project. 

Tegria’s approach included: 

• Deploying a tiger team to manually migrate scheduling data from legacy systems (Allscripts and CPSI) into MEDITECH within a compressed two-week window. 

• Managing patient outreach and technical support for the rollout of a new consolidated portal, relieving hospital staff of onboarding responsibilities. 

• Supporting the ambulatory build to keep workflows on track while Huggins staff focused on end-user support. 
• Providing experienced resources for lab and surgical builds, including preference card creation, to ensure accuracy and minimize risk at go-live. 

Results

With Tegria’s support, Huggins Hospital successfully launched its MaaS system on Nov. 1, 2024, meeting its target date without compromise. Ambulatory providers quickly returned to full productivity, reaching 100% of scheduled visits within 75 days and exceeding prior-year benchmarks by January. 

After go-live, Huggins initially struggled to reach its goal of achieving a 90% clean claims rate. Six months post-launch, in April 2025, the hospital engaged Tegria’s revenue cycle management team to help close the gap.  

With Tegria’s targeted support, Huggins reached its 90% clean claims goal by June. Since then, Tegria has continued to partner with the hospital to sustain that performance and implement workflow improvements that have significantly reduced account checks, saving staff many hours each month in reprocessing. 

The whole Tegria team was able to quickly understand what we were trying to do, integrate seamlessly with our staff, and help us deliver on time. I would recommend Tegria to any organization facing a MEDITECH implementation.

JOE MANN

Tegria’s involvement drove strong adoption among both staff and patients. Freed from technical build work, hospital staff could concentrate on at-the-elbow support for end-users, fostering confidence and efficiency. On the patient side, early feedback highlighted improved access and usability of the consolidated portal, with patients noting how much easier it was to view information and pay bills online.