The Healthcare IT Institute is an opportunity for healthcare executives to come together to network and learn from their peers. Attendees spend a few days participating in panels, think tanks, and 1:1 meetings to discuss current challenges and creative solutions.

Date: June 11-13, 2023                                             Venue: The Langham Huntington

Tegria Breakout Session

Prioritizing Experience and Personalization Within Your Health System’s Digital Access Strategy

Monday, June 12th, 2:30-3:00 p.m. (PST)

Led by Tegria Consultants Kjrk Reyerson and Victoria Alexander.

It’s been said in so many ways—experience to engagement, and consumerism to digital—but at the heart of it all is empowering patients to access and manage care on their own terms. Building on the 2022 presentation and theme that showcased partnership and client advances in Experience, this year’s session will provide insights into specific advances in consumer, market insights, personas, and new digital experience partners within the conversational AI space.

• Why Experience is important
• Shifts in consumer behavior
• Realities of access and experience
• Understanding the patient journey
• Prioritizing Experience and viewing it as a system

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