Journey Mapping Services​

Let’s elevate experiences with a detailed, data-driven map.​

Journey mapping is a powerful tool that combines user insights, skilled analytics, and strategic guidance to help healthcare organizations improve experiences, care delivery, and listening strategies.

Our Services Include:

​ User Experience Analysis 

We summarize current experiences generated through interviews, observation, and research.

​ User Representations To Guide Design

We leverage research to develop user characteristics, capturing major areas of overlap in user behavior, attitudes, motivations, pain points, and goals. 

​ Journey Maps and Recommendations

​We provide a visualization of select user journeys tied to key access touchpoints with recommendations for sustained improvement.

Our Approach

Scoping, Discovery, and Insights  ​

  • Identify goals, objectives, deliverables. ​
  • Review of Press Ganey tools and performance. ​
  • Conduct 1:1 provider interviews. ​
  • Create persona segmentations.​

Hypothesis Mapping ​

  • Host workshop to map out hypothetical experiences. ​
  • Identify misconceptions and pain points.​

Analysis, Reporting, and Map Design ​

  • Analyze interviews using AI-assisted transcription and tagging. ​
  • Identify themes and outline journey phases. ​
  • Integrate feedback and align roadmap​ with other workstreams.

Journey Mapping Process


The Tegria Difference


Our roots in healthcare give us a deep understanding of industry operations, workflows, and technologies.


Our approach starts with listening and centers around helping you succeed today and in the future.


Our end-to-end custom solutions drive meaningful change to advance care and improve performance.

Ready to gain insights and improve engagement?​