Gain Insight and Focus With a Patient Access Assessment

Optimizing your contact center is hard work.

We get it. You’re constantly battling employee shortages and rising costs. You need to find ways to save money and build capacity for long-term success.

We believe an assessment encompassing people, processes, and technology is the first step to identifying gaps and uncovering opportunities. We’ll provide a data-driven roadmap to strategic improvements to maximize ROI.  

Ready to build or optimize? 

We understand efficiency, which is why we have helped many HCOs expand patient and family access, accelerate telehealth availability, provide first-touch service for scheduling and care needs, and improve appointment timeliness to increase productivity.  

Our Revenue Cycle & Experience team is composed of builders, operators, clinicians, and implementers who can remotely assess a broad range of strategy, operations, digital health, and technology needs.

We can look at any of these areas: 

What you can expect from our assessments:

• Current state patient journey maps based on patient interviews
• Identification of existing bottlenecks and points of friction using team and patient perspectives
• Data, data, and more data, including results of call study and EHR access audit
• Analysis of your performance against industry benchmarks and peer institutions
• Strategic improvement roadmap with short-, medium-, and long-term objectives
• Plans for launching a patient contact center that actually delivers

Most importantly, we listen and understand. We are focused on continually elevating the experience of patients and providers while helping you grow revenue and reduce cost.