Resource
Epic and MEDITECH Application Support Services
Improve productivity and performance with Tegria’s unwavering IT support
Let’s accelerate healthcare operations with skilled application support.
How do you prioritize innovation, evolution, and growth when your IT resources are tied up in everyday requests? We can help. Tegria provides reliable multi-tiered support for Epic and MEDITECH applications to handle ongoing operational needs, so your internal teams can supercharge productivity and improve IT performance. Whether you need reliable Tier 1 and 2 support so internal teams can focus on high-priority projects, focused Tier 2 support from Epic or MEDITECH certified analysts, or an expert project or team leader, we can help you manage EHR support, contain costs, and focus on big-picture goals.
Tegria’s support allows us to stay focused on strategic initiatives like upgrades and capital projects, without pulling resources away from operational work. It makes a significant difference in our overall capacity.
SHELLI PAGEMSN, RN, NI-BC, Director of Epic Applications, Montage Health
Tier 1 & Tier 2 Support Center
Tegria manages Tier 1 support as a service, providing reliable, timely responses to provider, staff, and patient queries. Everyday IT needs like password resets, help desk support, intake management, and managing ticket queues are handled promptly, so your providers, patients, and staff always have answers and support at hand.
Tegria’s Tier 1 Application Support
- Help desk support
- Intake management
- Patient portal support
- Proactive telehealth outreach
- Customer satisfaction surveys
- Built-in service recovery process
Benefits of Application Support
- More efficient care delivery
- Expert applications support
- Improved patient, members, and staff experiences
- Contained costs
- Increased internal capacity
- Stronger employee satisfaction and retention rates
Beyond the help desk, Tegria offers Tier 2 application support for elevated EHR service requests, break/fix incidents, and regular system updates. Centrally managed teams of Epic or MEDITECH certified analysts work to resolve issues quickly and close the loop, so internal teams aren’t pulled from time-sensitive projects or high-priority work.
Tegria’s Tier 2 Application Support
- Break/fix incidents
- Regular system updates
- Elevated EHR service requests
Case study
Montage Health
Montage Health partnered with Tegria to elevate Epic support from Tier 2 to Tier 3, enabling the health system to scale capital projects and upgrades without overloading internal teams.
58%
Reduction in Epic OPA volume
13
Epic upgrades
117k
Patients engaged
Tegria’s Tier 3 Application Support
- Software and hardware updates
- System enhancements
- Design changes
- Managed testing
- Training support
Expert Epic and MEDITECH Consulting and Program Management
When you need skilled EHR project guidance or focused long-term program management as a service, Tegria’s expert Epic and MEDITECH analysts and consultants can manage complex programs and drive projects to completion across applications.
We offer:
- 10+ years working with systems
- Cross application expertise
- Significant flexibility for project and program management
- Expert resources who know your organization well
- Mentorship for your teams
- Improved technology and experience
Tegria Supports Dozens of Healthcare Applications
- Athena/ eCW
- CERMe/Midas
- Dragon/M*Modal
- HealthStream/WellSky/Compass
- rightfax/biscom
- 3M
- Badge system, badge printers, CCTV
- Workday/ADP
- PACS
- Cloverleaf/Qvera
- Tiger Text/Vocera/Voalte
- Sunquest/SoftLab
- Duo/Microsoft/Imprivata
- Kronos/ADP
- Pyxis/Omnicell
- DrFirst/EPCS
- PowerBI/Tableau
- UpToDate
- Symantec/BitLocker
- Press Ganey/SurveyMonkey
- Finesse/RingCentral
- Telehealth/Telesitting
- Citrix/VMWare
- NextGen/Centricity/Oracle Health