Asking what our custom development and integrations team does is like asking what a violin does. You can describe its strings and how they vibrate, but audiences don’t care about that part. You could say the violin is used to play music, but that just begs the question—what music, specifically?

Or you could pick up the violin and play a few songs. If you hear enough songs, you start to understand what a violin does without having to talk about all that other stuff.

So, what does our custom development and integrations team do? Here are some songs we’d be happy to play for you:

1. Quietly retire your remaining Access database along with the homegrown applications and spreadsheets people built on top of them over the years. The people who built those don’t even work here anymore!
2. Design, validate, and deploy your new enterprise-wide RPA (robotic process automation) solution, including configurations for revenue cycle, clinical, and claims processing workflows.
3. Integrate your outpatient medication dispensing kiosks with your EHR.
4. Finally design, create, and maintain that new patient-facing website Marketing has been talking about for years.
5. Integrate a C# chat bot into your external website to help lower help desk volume for simple requests.
6. Backfill your .NET developer while she deals with patient portal enhancements.
7. Evaluate what it would take to integrate the new software your OR director bought with your EHR and your other key enterprise systems.
8. Build an application for providers to log their time spent on patient video visits so you can take that information from Dynamics and send it to your billing system.
9. Create software and integration to make the three different video visit platforms your providers use work seamlessly for providers and patients without extra clicks.
10. Consolidate your fax software instances that have been lingering since your merger last spring.
11. Build a discrete event simulation engine for clinical workflows to analyze bottlenecks and identify opportunities to increase patient throughput and maximize provider utilization.
12. Create an application to track and report on clinical FTE staffing.
13. Work with your clinical leadership team to evaluate technical capabilities for potential RPM vendors, and then create an enterprise remote monitoring strategy.
14. Extend the functionality of your existing SharePoint-based learning management system to make it easier to accommodate new compliance training requirements.
15. Integrate your EHR with Salesforce, ServiceNow, or Microsoft Dynamics to support your patient engagement and digital health goals.
16. Design, build, and deploy a web application to incorporate clinical decision support algorithms directly into your EHR clinical workflows.
17. Create custom software connections between your affiliates and your key systems to automate the manual processes your affiliates use to send you patient information.
18. Develop a configurable financial planning web application to meet your needs that aren’t covered by commercially available tools.
19. Analyze and assess the software you want to build in Epic App Orchard to determine feasibility and work effort.
20. Build a web portal your analytics team can use to display your organization’s KPIs.
21. Create a DevOps Center of Excellence for your organization.
22. Integrate a new off-the-shelf LMS into your existing intranet to make sure your nurses are all trained on the latest policies.
23. Replace emails and Microsoft Word request forms with automated workflows to assist your security team with setting up user accounts.
24. Decommission and archive the data from your outdated and insecure billing system into a modern document management system.
25. Add open scheduling functionality to your existing patient-facing website.
26. Address fixes and bugs in your development backlog for applications built in Microsoft stack. We can augment your internal development team and do the grunt work they don’t have time for!
27. Update patient registration kiosks with a video call to a remote registrar.
28. Modernize your outdated “provider finder” mobile app.
29. Consolidate your seventeen instances of provider licensing software from three different vendors into one instance from one vendor.
30. Create software tools to measure call center productivity that integrate with ServiceNow or your vendor of choice.
31. Build your new employee intranet with consistent branding across all campuses. Your Marketing department can finally standardize the logos andcolors everyone sees!
32. Automate low-effort workflows in Dynamics or Salesforce.
33. Integrate your financial management system (Salesforce or Dynamics) with video visit tracking software to send non-EHR related charges to the payer.
34. Combine your two separate provider portals into one. Why are we still displaying the name of that organization we merged with 10 years ago?
35. Integrate non-EHR data into your EHR near real-time to drive custom alerts.
36. Create tools to manage and track your provider licensing and credentialing activities.
37. Create an application to select and page providers in emergency situations based on credentials and availability.
38. Create software to alert the sepsis or code team to real-time changes in patient condition.
39. Conduct a vendor evaluation for hardware you’re considering integrating with your EHR.
40. Migrate data and workflows from your old CRM to a newly purchased CRM instance.
41. Add wayfinding technology to your patient portal to give directions to the clinic the patient is visiting.
42. Integrate your ERP, EHR, and recruiting software to minimize the time you spend onboarding new employees.
43. Integrate Outlook calendars with time tracking systems to minimize time spent updating schedules.
44. Automate processes to send clinical encounter data to quality reporting agencies.
45. Help get data out of your old homegrown EHR and into your shiny new EHR.
46. Create software to record and serve as a system of record for adverse events related to medication administration. Compliance keeps telling you it shouldn’t be in the EHR anyway!
47. Implement a continuous deployment pipeline so your latest development is always in production.
48. Build automated forms that HR can use for internal employee transfers (or any of the other 100 things they do for employees every day).
49. Integrate your patient clinical documentation systems with the third-party vendors you use to provide durable medical equipment to patients.
50. Automate reconciliation of nightly bank deposits by payers with specific claim payments to make sure you’re receiving all payments due.

By now, it should be obvious that our playlist is long and always expanding. Maybe you see something you like here, or perhaps you have something else in mind. Your software needs are as unique as your taste in music, and we’re here to listen.