The role you play

Client Engagement Delivery

  • Embracing our mission to humanize healthcare
  • Working independently or as part of a project team on a client engagement, either full time on a single customer engagement or part time across multiple customers
  • Providing status reports to senior leadership regarding the team and escalating any internal or customer issues appropriately
  • Proactively planning, prioritizing, and communicating with stakeholders, providing them with visibility into planned initiatives, progress, concerns, and mitigation plans
    Leveraging proven knowledge and experience to serve in a leadership role on a project, as needed

Internal Team Support

  • Submitting timesheets and expenses at the end of each week without delay
  • Actively participating in efforts to contribute to service/practice line processes, methodologies, and tools
  • Keeping current on emerging trends, influencing best practices within your discipline, and devising innovative solutions
  • Completing status reports as needed by your client and Tegria
  • For specific large projects, attending project team check in calls as needed Completing onboarding requirements in a timely manner

Sales and Business Development

  • Building relationships with customers to ensure satisfaction with current engagements and identify opportunities for engagement expansion
  • Participating in sales calls and presentations
  • Attending industry conferences to generate new business opportunities, develop industry expertise, and build the Tegria network
  • Generating social posts and thought leadership pieces (e.g., white papers, blog posts, panel presentations, etc.) to expand the Tegria presence

Team Management

  • Leading the work of a team of associates, consultants, and managing consultants
  • Making decisions based on department objectives and company policies and procedures
  • Contributing to the development of guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements
  • Managing the work efforts of team members
  • Performing or contributing to performance appraisals and pay reviews
  • Hiring, retaining, and enabling team development through training and coaching
  • Documenting action plans when team members require corrective action

Success criteria

  • Adapt to a dynamic environment with an everchanging workload
  • Are comfortable interacting with executivelevel stakeholders
  • Maintain a high standard for the quality of their own and others’ work
  • Are comfortable working for a rapidly growing and evolving company and can flex with related organizational changes
  • Are customer service and employeeexperience oriented

What we're looking for

We expect:

  • Bachelor’s degree, an equivalent role-focused certification, or an equivalent combination of education and experience
  • Typically, 8+ years’ experience in some or all the following:
    • Healthcare or healthcare IT
    • Serving in the consulting or professional services industry
    • Area of focus (e.g., EHR, project management, product, technical skills)
    • Patient access & contact center experience including development, management & leadership
  • Demonstrated success in project/engagement management, preferably with some staff oversight
  • Exceptional interpersonal, communication and organizational skills required
  • Ability to work independently and collaboratively in a matrix-management model
  • Able to work successfully without supervision, with extensive latitude for independent judgement
  • Recognized a subject matter expert within your field or focus area
  • Demonstrated ability in mentoring less experienced team members

We'd love to see:

  • Proficiency in using Office Productivity and Collaboration Tools (e.g., O365)

Need a few more details?

Exempt | Regular full-time

Must be legally authorized to work in the United States without sponsorship

This position is remote. Must work in a location within the United States

Up to 50%



Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

  • Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
  • Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
  • And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.

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