Smart Metrics to Use for Improving Patient Access
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How do you prioritize innovation, evolution, and growth when your IT resources are tied up in everyday requests? We can help. Tegria provides reliable multi-tiered support for Epic and MEDITECH applications to handle ongoing operational needs, so your internal teams can supercharge productivity and improve IT performance. Whether you need reliable Tier 1 and 2 support so internal teams can focus on high-priority projects, focused Tier 2 support from Epic or MEDITECH certified analysts, or an expert project or team leader, we can help you manage EHR support, contain costs, and focus on big-picture goals.
Tegria manages Tier 1 support as a service, providing reliable, timely responses to provider, staff, and patient queries. Everyday IT needs like password resets, help desk support, intake management, and managing ticket queues are handled promptly, so your providers, patients, and staff always have answers and support at hand.
Beyond the help desk, Tegria offers Tier 2 application support for elevated EHR service requests, break/fix incidents, and regular system updates. Centrally managed teams of Epic or MEDITECH certified analysts work to resolve issues quickly and close the loop, so internal teams aren’t pulled from time-sensitive projects or high-priority work.
When you need skilled EHR project guidance or focused long-term program management as a service, Tegria’s expert Epic and MEDITECH analysts and consultants can manage complex programs and drive projects to completion across applications.
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