What’s Old is New Again: Custom Development and Integration in a Post-EHR World
The Tegria Blog Jun 18, 2021
by John Haffty, CEO, Navin Haffty
Over the years, I had been approached many times by potential buyers interested in acquiring Navin Haffty. I always asked two questions: “How is this good for my clients?” and “How is this good for my staff?” The potential buyers would want to discuss what they would pay and how I would benefit financially, but no one could answer these questions to my satisfaction.
Then Tegria came along. They shared a vision of a mission-driven company that would focus on innovation and enable us to scale a complete range of services for our clients while investing in and creating opportunities for our staff. We are now past the six-month mark since we agreed to be acquired by Tegria. As I speak with clients and staff, I am encouraged that we have realized this intention.
Now well into our first year as a Tegria company, Navin Haffty remains highly responsive and flexible, and able to meet client needs without a lot of bureaucracy. As always, our management team is available to staff and clients and empowered to make decisions on the spot. I still answer my own phone and respond to email the same day. With Tegria, we bring a broader array of services to our clients, ensuring the quality and satisfaction our clients have come to expect from Navin Haffty, all while keeping a small company feel.
Here are a few messages I have received from our clients and staff:
While I’d like to share all the “better together” examples this acquisition has provided to our company and our employees, I’ll share one that stands out. A few months ago, we were contacted by Lawrence General Hospital in Lawrence, Massachusetts, a safety net hospital coordinating a local COVID-19 vaccination clinic for eligible residents of its county. Lawrence expected call volumes to expand six to seven-fold, far exceeding its internal capacity, and asked us to (very quickly) stand up a vaccination call center to provide scheduling and pre-registration assistance.
Because of Tegria and our close relationship with Engage, our sister company, we were able to provide a customized solution, including a high-performing bilingual team of resources, within two weeks of learning of the need. This is something a smaller company with limited resources simply couldn’t have done. With the assistance of Navin Haffty and Engage, the hospital is meeting the volume demands of its community.
Six months ago, I felt sure the acquisition by Tegria was the right choice. Today, I am even more convinced. I can confidently say I continue to be extremely pleased for our clients and our staff that Tegria has delivered on its promises.
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