Building Empathy into Revenue Cycle Management: The Tegria Approach
The Tegria Blog Feb 05, 2021
By Anders Brown, Managing Director, Tegria
As Tegria finishes up our participation at the JP Morgan Healthcare Conference this week, I find it incredibly inspiring to see how many great companies – with passionate, engaged leaders and employees – are striving to advance the healthcare industry. It should not be lost on anyone that this year has put pressure on the national (if not global) healthcare system like no other year in the past. But after seeing the breadth of challenges these companies are navigating, I am confident in our future.
Much of what they are addressing we see every day at Tegria as we talk to customers. We have ongoing conversations around the pressure of increasing costs, payment burdens shifting to patients, a clear and decisive need to move to broader digital and virtual care, more and more data locked up in systems, legacy systems requiring ongoing upkeep, and many more. The challenges are real and they are significant. But they are also surmountable.
These challenges set up a dynamic in our healthcare system that has both front-line workers and the IT and operational staff that supports them working overtime on two things at the same time: how to scale the delivery of care and scale the infrastructure that supports the delivery of that care. At Tegria we are all about helping our customers solve these challenges.
One of the consistent themes we hear a lot about is not a new one – in fact, it is the same one that has plagued many industries (including healthcare) for years: the ongoing challenge to access data, manage that data, and importantly, create insights from that data. Data without deriving insights, is, well… just data.
And unlocking that data – solving the challenge of data management – is critical to creating “patient-centered care” experiences. A patient-centric approach presumes that the right data is available at the right time with the right security around it. But as many folks in healthcare IT know, this is harder than it sounds. We are committed to helping people take a practical viewpoint and implement the latest tools, technologies and solutions that help move them further into the patient-centric era.
One of our key focus areas in 2021 will be to continue to advance our platforms, software and toolsets to help customers address these data challenges. We expect these offerings to be framed around three key themes: extracting and mapping data, managing data in the cloud, and creating great experiences with that data. We have momentum on all these areas.
First and foremost, today our consulting and technology services division is sharing our efforts around enterprise cloud analytics – both extracting and mapping as well as data management. We will share more about these offerings as they develop in the near future, but they are built upon and powered by the team and software that we gained by acquiring Seattle-based MultiScale late last year. Multiscale was built specifically for healthcare organizations of all sizes to gain cloud-based reporting and analytics capabilities across multi-cloud environments, and will help us deliver the extraction and data mapping capabilities as well as the cloud-based management of those data sets.
Secondly, as I talk to leaders across other business divisions, I am very excited about the software application portfolio work they are driving. QuiviQ is building new machine learning models to drive more cost-effective decisions for hospital administration, particularly around resource allocation and surgical scheduling. QuiviQ, led by co-founder and chief executive officer Michael Larson, has been supporting Providence on PPE supply chain logistics since last spring, with solutions based on those models available to the rest of the industry by this summer. And Lumedic has recently released Lumedic Connect, which enables healthcare organizations to offer their patients a new way to exchange health information, leaving clearinghouses and fax machines behind. This puts the patient in the center as the owner and controller of their data, helping define how it is shared across multiple healthcare organizations. Providence is piloting Lumedic Connect for caregivers across its system.
Each of the Tegria business divisions has a broad set of challenges we need to tackle this year. But I join with the rest of Tegria leadership in our certainty and commitment that we’ll prevail over these industry challenges – together – and collectively be better for it.
The Tegria Blog Feb 05, 2021
The Tegria Blog Mar 29, 2021
The Tegria Blog Apr 05, 2021
The Tegria Blog Jun 18, 2021