UC Davis Patient Contact Center (PCC) leadership sought out Tegria to standardize their operations, with a critical caveat to factor in UC Davis Health’s culture and patient needs. The Tegria team helped identify, install, and optimize a portfolio of technologies needed to improve workflow and better establish best practices, keeping a core PCC principle at the forefront: placing patients at the center of the care experience.

With Tegria significantly improving processes in their infrastructure, the UC Davis PCC team is already seeing patients benefit via improvements in appointment scheduling and provider wait times. Both teams are motivated to see the benefits to UC Davis and their patients resulting from the transformation and automation of the UC Davis PCC. Learn more about the process here.

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