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This health system, located in the Pacific Northwest, includes a 300-plus medical center and four medical specialty buildings. With over 3,000 employees and 1,000 physicians, this comprehensive two-hospital health system is the largest in its area.

Client leadership set goals to work with a partner who could offer robust and secure technologies for their patient pay program and increase workflow efficiencies. We partnered with this customer to take a collaborative approach to patient pay and increase cash collection by offering more payment options through our platform, including mobile payments and a secure online payment portal. Another challenge faced was converting registration at each clinic to a new patient accounting system, which was an ongoing process.

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