Confidence and Capabilities to Ensure an Effective, Coordinated and Safe Response

Serving your community means preparing for what lies ahead. Mass-casualty incidents (MCIs) are becoming more frequent and deadly, while emergency department (ED) overcrowding is getting steadily worse and widespread. The ability of hospitals to implement an effective mass-casualty surge plan, immediately and expertly, has never been more important.

Our Solution

Advance planning, stress-testing, and practice are the keys to swift, reliable emergency response. We bring extensive healthcare and emergency response expertise to help your organization and staff prepare to manage a mass casualty incident safely and effectively, whether the incident results from a plane crash, car accident, chemical spill, natural disaster, or another event.

Our team includes safety and simulation-certified physicians and nurses trained in emergency preparedness and mass casualty incident response. Our experts work with your multi-disciplinary team to assess current policies and conduct a comprehensive exercise that tests and stresses your mass casualty incident response procedures.

The MCI exercise is based on our proven simulation protocol, based in neuroscience and cognitive learning. Simulation has been shown to improve learning, recall, teamwork, and behavior patterns, making it a highly effective tool for emergency preparedness.

The exercise focuses on six critical areas for emergency response:
  • Communication
  • Resources and Assets
  • Safety and Security
  • Staff Responsibility
  • Utilities Management
  • Patient and Clinical Support Activities
Our Mass Casualty Incident and Hospital Emergency Response services include:
  • Strategic planning and policy review and testing
  • Digital innovation and technology solutions
  • Education and training
  • Measurement & analytics
  • Macro-simulation to test, improve, practice, and build reliability in the process and confidence in the team
  • Engagement with local and state resources such as public safety and first responders
Our experts will guide your staff through three phases of a mass casualty incident:
1. Preparedness Phase
  • Emergency response committee
  • HEICS (Hospital Emergency Incident Command System) command center
  • Development of goals based on hazard vulnerability assessment
  • Evaluation and assessment of critical areas
  • Triage and patient management
    • Surge capacity
    • Staff responsibilities
    • Utilities management
    • Internal and external communication channels
    • Safety and security
    • Engagement of local and state resources
2. Response Phase (Included in full-scale simulation exercise)
  • Notification of incident
  • Activation of emergency operations plan
  • Patient triage and management
  • Hospital security
  • Communication
  • Deactivation of plan – one person is responsible to begin planning for the recovery phase while the MCI plan is still in effect
 3. Recovery and Mitigation Phase
  • Organizational emergency response debrief
  • Development of after-action report (AAR)
  • Evaluate emergency management program, emergency operations, and continuity of operations plan for continuous improvement
  • Understand the long-term demands. Once the acute patient influx is over, it can take days to weeks to return to baseline.

Ready to elevate your organization’s emergency preparedness?

Call us at 206-321-7581 or reach out at

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