The role you play

An effective Supervisor, MEDITECH Applications will help the organization on a whole achieve success through:

  • Embracing our mission to humanize healthcare
  • Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team


  • Supervising a small team of analysts and associate analysts by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures
  • Leading and facilitating 1:1 conversations to discuss existing assignments, issues, and to review priorities
  • Promoting employee growth and development
  • Participating in employee onboarding
  • Maintaining an active list of successes and improvement areas by team member for use in 1:1 conversations and performance evaluations
  • Documenting action plans (performance improvement plans) when team members require corrective action
  • Coordinating and leading daily team activities
  • Assisting with management decisions and activities
  • Providing feedback about team members to management
  • Following and enforcing guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements
  • Collaborating with the management team on the implementation and improvement of team-wide initiatives
  • Managing client escalations as they arise
  • Monitoring team utilization and client satisfaction
  • Participating in quality assurance monitoring and quality improvement initiatives

System Analysis and Support

  • Developing and implementing system solutions to fulfill customers’ requests for MEDITECH application modifications to address new/changing business needs resulting from changes to regulatory
  • requirements, insurance company requirements, addition/removal of hospital services, or other IT applications
  • Assessing your client’s needs, goals, and current application build
  • Documenting business requirements for proposed system changes
  • Determining workflows; configuring and testing application build
  • Ensuring build meets business requirements without causing downstream or cross-functional problems
  • Applying systems analysis techniques to perform root cause analysis and recommending solutions that align with industry and MEDITECH vendor best practices
  • Escalating issues to MEDITECH vendors on behalf of your client; building, testing, and validating vendor proposed solutions
  • Escalating issues to 3rd party vendors on behalf of your client; collaborating with these vendors on build, testing, and issue resolution
  • Advising on the deployment of enhanced system functionality based on your client’s needs, goals, and environment
  • Delivering high quality Tier 2 routine maintenance and break/fix for multiple clients, in accordance with contracted SLAs
  • Providing Tier 3 project support to multiple clients
  • Adhering closely to customer policies surrounding change control and build documentation
  • Learning and understanding the latest MEDITECH vendor recommendations and recommending implementation of best practices depending on client environment
  • Collaborating with Client Success Managers to assist with client requests
  • Providing outcome data to your Client Success Manager
  • Staying current with MEDITECH system certifications and application knowledge

Internal Team Support

  • Contributing to the overall growth of the team
  • Engaging in active mentorship of other analysts in your areas of expertise
  • Contributing to the development and maintenance of the knowledge base, workflows, and other documentation
  • Participating in interviews, internal meetings, and division strategy and growth
  • Helping to scope potential new engagements
  • Managing priorities set by your manager and director
  • Developing new processes and improving existing processes in pursuit of team goals
  • Contributing to team and organizational objectives
  • Supporting clients during client-designated business hours
  • Participating in after hours on-call support, as required by client contract


  • Knowing, understanding, incorporating, and demonstrating our mission, vision, and values in behavior, practices, and decisions
  • Complying with all HIPAA policies, procedures, and training requirements
  • Effectively supporting multiple projects simultaneously
  • Managing priorities throughout the day, shifting focus as needed to critical issues that require immediate resolution
  • Maintaining clinical and professional certifications and licensures, if applicable

Success criteria

People who are successful in this role…

  • Are independent and can create and manage workplans individually
  • Are comfortable operating without predefined deliverables or boundaries
  • Display a bias to action and are energized by, not paralyzed by, problems
  • Deliver presentations with confidence and flair
  • Communicate in a manner that resonates clearly with your intended audience Are clear and concise in their written and verbal communication
  • Can anticipate issues and escalate effectively Believe they have input and the ability to influence the process
  • Are adaptable and flexible – willing to adjust their approach to the scenario
  • Are willing to push their comfort zone and be a team player
  • Make commitments – and keep commitments
  • Learn from their mistakes and create a safe environment for others to make mistakes and learn
  • Invest time in people, display compassion, and listen intently
  • Enjoy teaching and helping others grow

What we're looking for

We expect:

  • Post-secondary degree, a healthcare-related professional certification or licensure, or an equivalent
  • combination of education and experience
  • 4+ years’ experience providing MEDITECH system application support
  • Demonstrated leadership skills gained through experience as a customer lead, project lead, or as a team
  • lead or supervisor, or similar
  • Demonstrated pattern of taking initiative, driving for excellence, and pursuing continuous improvement
  • Ability to work closely with and mentor other team members, helping them to learn new skills and
  • improve their abilities
  • Strong working knowledge of the application support function within the organization
  • Positive energy and interpersonal skills with the ability to be relatable to both your team and your clients
  • MEDITECH vendor certification in one or more applications with confident ability to expertly support and mentor
  • those applications
  • Strong application knowledge and familiarity with relevant workflows
  • Experience managing multiple simultaneous projects effectively
  • Exceptional communication skills with client leadership, project team, and operations
  • Willingness to work on client management as well as day-to-day application support and internal projects
  • Physical and sensory demands available upon request

We'd love to see:

  • 2+ years’ experience supervising and growing a team of technical resources in delivering support to customers

Need a few more details?

Exempt | Regular full-time

Must be legally authorized to work in the U.S. without sponsorship

This position is remote. Must work in a location within the U.S.

Minimal (less than 10%)


$93,150 - $153,697

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

  • Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
  • Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
  • And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.

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